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This statement includes the legal clarification of (“Trawellness Clinique”) regarding the Protection of Personal Data. Trawellness Clinique has adopted various principles for information and data security, in order to protect the privacy of the users visiting the site, individually and institutionally, and to ensure that they benefit from all the services offered on the site in the best way. These privacy policies are determined and declared to be implemented in terms of data collection and/or use on Trawellness Clinique and all affiliated sites, mobile applications and all sub-services. By using Trawellness Clinique and its mobile applications, all of these principles are deemed to have been accepted by the users.

Trawellness Clinique requests some personal information from you to form a connection. Protecting your personal information and maintaining your privacy is our top priority as the Trawellness Clinique team. For this reason, the information you provide will not be used in any context other than the rules and purposes specified in the User Agreement, and will not be shared with third parties.

For Trawellness Clinique, the security and privacy of its users is the top priority. The information that users enter into the system is protected confidentially and securely, and by using the most up-to-date and advanced security technologies. In addition, the highest level of protection is provided against possible attacks and data theft attempts by constantly monitoring sectoral developments and developing dangers in the field of data security and by conducting regular tests.

Access to users' accounts in the system is hidden from third parties using SSL (Secure Socket Layer) technology. SSL technology performs two basic tasks between the server and the user's internet browser, such as authentication and connection encryption.

Trawellness Clinique declares and undertakes not to engage in commercial communication activities against the user's request and not to do marketing without permission.

Trawellness Clinique detects and uses the IP address of users when necessary, in order to detect system-related problems and to resolve these problems as quickly as possible. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.

The data traffic storage obligations of Trawellness Clinique specified in the Law No. 5651 and related regulations, and the transaction data storage obligations specified in the Tax Procedure Law No. 183 and related regulations are also reserved.

Trawellness Clinique may provide links to other sites through the service and mobile applications it provides. It can publish advertisements, application forms, announcements, surveys of third parties with which it has a contract. Trawellness Clinique may direct users to sites, services, mobile applications of advertisers or contracted third parties through these forms, announcements, surveys and advertisements. Trawellness Clinique does not bear any responsibility for the privacy practices and policies of other sites and/or mobile applications accessed through this link and any visual or textual content they contain.

Users are responsible for the confidentiality and security of their accounts on sites belonging to third parties and institutions that are linked through the site. Trawellness Clinique can’t be held responsible for the privacy policy of these third parties.

The personal / corporate information of the user includes name and surname, address, telephone number, e-mail address and any other information to identify the user. Trawellness Clinique will not disclose any of the individual / corporate information to third parties, unless otherwise stated in this privacy statement. Trawellness Clinique, in the cases listed below, may disclose the information of the users to third parties by going beyond the provisions of this privacy statement. These cases are;

  • In cases where it is necessary to comply with the legal obligations in the current legislation and effective international agreements in domestic law,
  • In cases related to the fulfillment and conduction of the contracts between Trawellness Clinique and the users,
  • In cases where information about users is requested in line with a research or investigation carried out by the administrative and/or legal authorities in accordance with the proced,
  • In cases where it is necessary to provide information in order to protect the rights or security of users.

Trawellness Clinique acknowledges that it is strictly private and confidential, that it accepts as an obligation to keep it as a secret, and that all necessary technical measures are required to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or to prevent unauthorized use or disclosure to a third party, hereby undertakes to take legal and administrative measures and to show all due diligence.

Trawellness Clinique never demands a credit card number, user name, password in the e-mails it sends. Data contained in e-mails can be viewed by third parties. Trawellness Clinique can’t guarantee the security of information transmitted through users’ e-mails under any circumstances.

Trawellness Clinique can obtain the usage information in Trawellness Clinique and mobile applications through Cookies, the technical communication files, and information about application usage with IP or Social Network accounts’ user data. Cookies are statistical tools including informations about how many people use the website in the temporal proportion, for what purpose, how many times it is visited and how many times users spend in it, in order to produce advertisements and content. If users wish, they can always change the settings of their browsers so that cookies are not placed on their computers or so that a warning is given when such a file is sent.

The informations received upon periodic or non-periodic surveys designed by Trawellness Clinique and used in its website or its applications or informations obtained through the usage of help desk by users can be used by Trawellness Clinique and the collaborating parties in order to market directly to these users, derive statistical analyses and create a special databank. Surveys or the help desk can be services presented by the third parties involving in the contract.

Regarding the Law No. 6698 on the Processing of Personal Data, the obtained personal data may be processed by Trawellness Clinique for up-to-date, legitimate purposes in accordance with the law and the relevant legislation in a timely manner.

The obtained personal data may be transferred, stored and processed within the scope of the relevant legislation and security measures in other countries where Trawellness Clinique’s service providers operate.

The reasons that allow the processing of the personal data without the consent of the user are the (i) stipulation of the laws, (ii) necessity of processing the personal data of the parties involving in the contract, provided that it is directly related to the establishment or performance of the contract, (iii) obligation of the data manager to fulfill its duties and (iv) publicity provided by the user themselves.

By appealing to Trawellness Clinique, the user can

  • Request information whether personal data is processed,
  • Learn the purpose of processing personal data and whether it is used in accordance with the purpose,
  • Know the third parties to whom personal data is transferred at home or abroad,
  • Request correction of personal data if it is incomplete or incorrectly processed,
  • Request the deletion or destruction of personal data in accordance with the relevant legislation,
  • Request notification of correction, deletion and destruction processes in accordance with the relevant legislation to third parties to whom this data has been transferred,
  • Object to the emergence of a result against the person themselves by analyzing the processed data exclusively through automated systems,
  • Demand the compensation of the damage in case of loss due to the unlawful processing of personal data.